Find all the information you need below regarding shipping, returns, and exchanges, as well as our store policies.
If you are not 100% satisfied with your purchase, you can return your item(s) by reaching out to us within 10 days of when your order was received. You must obtain a return authorization from us before proceeding. To do this, please email us at email@example.com. Once you receive authorization, the item(s) must be shipped to us within 5 days. Item(s) must be in original packaging with everything intact. You are responsible for all return shipping charges. We are not responsible for lost or stolen return packages in the process of a return. If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.
If you are not 100% satisfied with your purchase, you can exchange your item(s) by reaching out to us within 10 days of when your order was received. You must obtain an exchange authorization from us before proceeding. To do this, please email us at firstname.lastname@example.org. Once you receive authorization, the item(s) must be shipped to us within 5 days. If you wish to exchange your order, we will not provide a pre-paid return label for you. The return label for exchanges will be at your expense. International exchanges are responsible for all return shipping charges as well. We are not responsible for lost or stolen return packages in the process of an exchange. Item(s) must be in original packaging with everything intact. If your exchange does not meet the conditions outlined above, we reserve the right to refuse an exchange.
If you receive an incorrect or damaged item, please notify us within 10 days of delivery via email at email@example.com. Please note, all of our items are inspected before shipping. If any of your items are damaged after receiving them, we can only offer to exchange the item. No refunds can be made.
Our estimated arrival time for international orders placed with standard shipping via Royal Mail is 15-20 business days and 5-7 business days for orders placed with expedited shipping via DHL, but this may vary depending on customs policies for your country. All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package once received. Please note, we are not held liable for any customs fees in your country, holding times or incorrect shipping information provided.
La Maya respects our customers account information as private and confidential information and does not share this with outside parties. All orders placed through the SSL secure third party wix.com and information collected is used solely for the purpose of shopping with our site. For any further information, please contact us at firstname.lastname@example.org.
Credit/Debit Cards (Visa, Mastercard, American Express, Discover), Google Pay, Apple Pay, PayPal, Shopify Pay, & Klarna